We offer a range of services to better serve you and meet your needs.
Advice and Technical Assistance
Our teams of engineers, sales representatives, instrumentalists and automation specialists are on hand to advise you, to offer you solutions and to help you implement your specific industrial processes. We support you from the choice of equipment to its implementation.
On-site design, development and Manufacturing
We design, developp and manufacture our products in Brignais, France with a view to master the complete R&D to production chain. This process allows us to gain in reliability and responsiveness.
After-Sales Services & Warranties
Because of the unit control of our products, JM Concept goes beyond the legal guarantee (Consumer code articles L217-3 to L217-7) and and offers its customers a warranty ranging from 5 to 10 years depending on the model. Each product has a serial number on its identification label.
In spite of all our precautions, if your product fails, you are invited to contact your dealer/distributor, or to contact the JM Concept customer service in order to implement the present warranty.
The request will have to specify the breakdown as well as any useful information.
The package must be sent at the sender's expense to the following address
JM Concept
18 chemin des Tard-Venus
69530 BRIGNAIS,
France
JM Concept will take care of the return shipment of the repaired product.
The waranty includes :
Repair costs for any latent defect, manufacturing defect, or component defect that may affect the product.
The waranty doesn’t include :
• Defects and damage resulting from non-compliance with the commissioning and operating conditions as defined in the operating instructions
• Defects and damage resulting from fault, negligence or failure to follow storage instructions
• Any damage resulting from a cause external to the product
• Defects and damage caused by opening the case and making changes to the product
Product configuration software
IXLOG provides user-friendly configuration for each digital product range. This makes it easy to perform a simulation or to vary the points of the linearisation curve, among other things.
There is one software package per product range
Online shop
On our website, you will find all the information you need to understand our products and their applications (use, commissioning documents, etc.). You can also order our signal conditioning devices directly on this site. You will need to create a customer account and you will be able your order in a few clicks.
